BEAVERTON, Oregon — Biamp Systems, a leading provider of innovative, networked media systems, today announced the promotion of Kiley Henner to director of customer experience. In his new role, Henner will oversee the company’s applications engineering, training/education, and customer service departments as Biamp® continues expanding its focus on providing an unrivalled customer experience and complete satisfaction.
“The customer experience has always been paramount to Biamp as we work to support our clients’ success in their ongoing endeavors,” said executive vice president of operations for Biamp, Matt Czyzewski. “One of Kiley’s many strengths is his commitment to clients, as well as to the applications engineering and training departments he leads. This expanded responsibility is a natural fit as he works to make us an even stronger partner for our customers.”
Biamp has long been dedicated to delivering superior value and exceptional customer experiences. These efforts were recently recognized at this year’s InfoComm in Las Vegas when the company was named as one of only six winners of the second Annual Global Excellence Awards, which recognize leading AV and UC manufacturers/vendors for their commitment to delivering superior value and exceptional customer experiences. This marks the second consecutive year that Biamp Systems has earned this accolade.
Henner, who has been with Biamp since 2001, expressed his eagerness to tackle this new role. “I truly enjoy connecting with our customers and ensuring that they get the most out of our products,” he said. “I’m proud to have been a Biamp employee for more than 10 years, and I look forward to making the best customer experience in the industry even better.”