New Program Delivers Expedited Service & Support
“The standard repair time is 7 to 10 business days, following the date equipment is received,” says Bill Lynch, Crestron Director of Production/Service. “This new value-added service has already been enthusiastically received by our dealers for instances in which they require rapid turnaround.” The procedure is simple. Crestron support representatives ask the customer up front whether they would like to expedite repair services or use the standard repair service option.
“Our dealers are happy to hear about the program and utilize it so they can get their customers up and running again quickly,” says Glenn Pernick, Director of Technical Support. “The speed and quality that the program offers is top level and very important to our customer’s success.”
To learn more about Express 48, contact your local Crestron customer support representative.